gogojili Privacy Policy – How We Handle Your Personal Data

When you register for an account on gogojili, we collect the information you submit through the registration form. This includes your full name, date of birth, email address, mobile number, and your preferred payment details. We also collect a copy of a valid government-issued ID when you complete identity verification, as required under Philippine gaming regulations. This information is necessary to confirm that you meet the minimum age requirement of 21 years old and to comply with anti-money laundering obligations. Without this information, we are unable to open or maintain an account for you on the platform.

When you contact our support team, we may also collect the content of your messages, your account reference number, and any attachments you choose to send. This helps us resolve your concern accurately and maintain a record of the assistance we have provided. All information you submit directly to us is stored securely and accessed only by authorised staff members who need it to carry out their duties.

When you browse or use the gogojili platform, certain technical information is collected automatically by our systems. This includes your IP address, device type, operating system, browser version, and the pages or game sections you visit during each session. We also record the time and duration of your sessions, the bets you place, and the transactions you make, including deposits and withdrawals in Philippine pesos. This data helps us monitor platform performance, detect unusual activity, and ensure that the gaming environment remains fair and secure for all Filipino players.

We use cookies and similar tracking technologies to remember your preferences and to keep your session active while you are logged in. You can manage your cookie preferences through your browser settings at any time. Disabling certain cookies may affect the functionality of some parts of the platform, but it will not prevent you from accessing the core features of the site. We do not use cookies to build advertising profiles or to track your activity on third-party websites.

The personal data we collect is used to operate and improve the gogojili platform for players in the Philippines. Specifically, we use your information to verify your identity, process deposits and withdrawals, detect and prevent fraud, and comply with our legal obligations under Philippine law. We also use your contact details to send you important account notifications, such as transaction confirmations, security alerts, and updates to our Terms and Conditions or this Privacy Policy.

With your consent, we may also send you promotional communications about new games, sports betting markets, or platform features that may be of interest to you. You can withdraw this consent at any time by updating your communication preferences in your account settings or by contacting our support team. We will never sell, rent, or trade your personal information to third parties for their own marketing purposes. Your data is shared only with trusted service providers who assist us in operating the platform, and only to the extent necessary for them to perform their services.

gogojili takes the security of your personal information seriously and applies industry-standard technical and organisational measures to protect it. All data transmitted between your device and our servers is encrypted using secure socket layer (SSL) technology. Our databases are protected by access controls that restrict who can view or modify your personal information, and all access is logged and monitored. We conduct regular security reviews to identify and address potential vulnerabilities in our systems before they can be exploited.

In the unlikely event of a data breach that affects your personal information, we will notify you and the relevant Philippine authorities in accordance with applicable data protection laws. We will also take immediate steps to contain the breach and minimise any potential harm to affected players. While no system can guarantee absolute security, we are committed to maintaining the highest practical standards of data protection for every Filipino player who uses our platform.

As a player based in the Philippines, you have the right to access the personal information we hold about you, to request corrections if any details are inaccurate, and to ask us to delete your data in certain circumstances. You may also request that we restrict the processing of your data while a correction request is being reviewed, or object to processing that is based on our legitimate interests. To exercise any of these rights, please contact our support team with your account details and a clear description of your request.

We will respond to all data rights requests within a reasonable timeframe and in accordance with our obligations under Philippine data protection law. In some cases, we may need to retain certain information even after you close your account, for example to comply with anti-money laundering record-keeping requirements or to resolve any outstanding disputes. Where retention is required by law, we will inform you of the basis and the expected retention period. For further questions about your rights, our FAQ page provides additional guidance.